Return Policy

Swagelok Michigan | Toledo Return Policy

This document outlines the policy and procedures for a return of qualified Swagelok components and parts to Swagelok Michigan | Toledo.  This policy does not apply to components, assemblies or parts that have been determined to be defective due to workmanship, assembly, material or otherwise meet the requirements outlined in the Swagelok Limited Lifetime Warranty.

CONDITIONS

1. All returns must be approved by Swagelok Michigan | Toledo prior to returning for credit.

2. Only items purchased from the inventory of Swagelok Michigan | Toledo will be considered for return.

3. Only items purchased within 90 days will be considered for return.

4. Only parts that are new, unused, and unopened with original packaging will be considered for return. Returned products that have tarnishing, blemishes, dirt or any evidence of use or contamination will not be accepted.

5. Hose and Tubing products cannot be returned.  Product that is not manufactured for or by Swagelok (third party) cannot be returned.

6. Special order products cannot be returned, as indicated on quotes, order acknowledgements, packing lists, and invoices. 

7. All returned product is subject to inspection prior to acceptance and must include a Return Material Authorization (RMA) number issued from Swagelok Michigan | Toledo.

8. All line items authorized for return will be subject to restocking charges of 20% of invoiced price. No return should be greater than 10% of the initial order quantity.

CREDIT NOTES

1. All credit notes resulting from product returns can be applied to current account balance or future purchases – cash refunds will not be issued.
2. Credit notes will be valid for 18 months after issue.
3. Credit notes will be applied as directed by the customer except in the following situations.  We will maintain close coordination with the customers’ accounts payable department to ensure both parties know what invoices are being paid:

• If the invoice associated with returned products is unpaid, the resulting credit note will be applied as payment towards the original purchase.
• Credit notes will be applied to the oldest of any past due, unpaid invoices.